Welcome to the Automoving Online Customer Service Center.
We provide complete online customer service and support 7 days a week.
The staff at Automoving Online are committed to the highest possible level of personal and professional customer service. Our Online Reservation Agents strive to ensure you of consistent and prompt communication before, during and after your shipment. We encourage you to ask questions and we want you to feel comfortable and confident using our online shipping services.
Click here to meet some of our satisfied customers!
Automoving FAQ:
Q: Are pick-up and arrival times guaranteed?
A: Automoving Online can not guarantee exact times for pick-up or delivery due to complications including weather, traffic and other factors.
Q: How far in advance do I need to schedule my shipment?
A: During the busiest times of the year (summer, holidays & school breaks) we advise allowing 7-10 days for your shipment to be scheduled, and 10-14 days for delivery. Faster delivery times are general the rule the rest of the year.
Q: What if my vehicle is not running?
A: If your vehicle is in towable condition (ie. not wrecked) we can still transport it for an additional fee.
Q: How do I pay for my shipment?
A: Payment should be made according to the instructions given by the Online Reservation Agent processing your order. Payment is due in advance of shipping for both domestic and international shipments.
Q: Do you accept Visa or other credit cards?
A: Visa and other credit cards are not accepted for payment on domestic or international shipments.
Q: Do you have pick-up and delivery services door to door?
A: Yes, we can pick-up or deliver your vehicle at your home or business for an additional fee. Please consult your online Reservations Agent for the fee in your area.
Q: How much gasoline should be left in the tank of my car?
A: Please leave no more than 1/4 tank of gasoline in your tank.
Q: Do you have drivers transport your vehicles?
A: No, we do not presently offer this type of service. All vehicles are transported on Car Carrier semi-trailers, flatbed trucks or vessels for the safety and convenience of our customer's property.
Q: Do you ship overseas?
A: Yes, we can ship vehicles anywhere in the world. We have shipped vehicles to and from more than 25 countries.
Q: Do you ship other types of vehicles (boats, motorcycles, motorhomes, etc)?
A: In some regions we can. Please submit a Special Transport Request with the specific information on your vehicle or equipment. |
